A little bit annoyed

[logicquests]

Hi All,

I don't want to start anything but I visited DHZ in Villawood, Sydney yesterday.

My son had a flat tyre on his bike and after reading some of the posts re. fitting a new inner tube to a 10" wheel. I thought I should take it somewhere and get it fitted for me.

I decided to support the site sponsors and drive about 30 mins to DHZ. Upon arrival I was told their "machine" could not fit a 10" tyre. They were able to sell me an inner tube but could not fit it for me.

I had to travel to Kangaroo Valley today for work and thought I would take the wheel and new inner tube with me in case I passed any bike store or somewhere I thought may be able to help.

In Mittagong there was a mower/bike shop. I dropped in and they were more than happy to fit the inner tube, however DHZ at Liverpool had supplied me with the incorrect inner tube. I told the mechanic about my experience the day before. He explained that a " machine " was not used to change a tube and obviously they just didnt want to do it.

The mechanic showed me how to change the inner tube and remove the tyre from the rim. He also tightened all of the spokes, replaced the tape on the rim, installed a rim lock and supplied a new inner tube OF THE CORRECT SIZE for $45.00.

I don't think I am allowed to name the shop as this could be seen as advertising and they have not paid for the right to be advertised whereas DHZ has.

I was so impressed by the " no drama's " professional approach of the mechanic and the way he freely educated me in the processes involved. Rare and appreciated.

I was very unimpressed by the " we cant be bothered " unprofessional approach by the 3 staff at DHZ Villawood. They could not even supply me with the correct inner tube. God forbid I asked them for something important. I was actually looking at the little fifty at the front of the shop for quite a while as I am looking for another bike for my 6 yr old. Not even a " is there anything else we can help you with".

The only reason I will return is to give them their incorrect inner tube back.

If anyone is in the Southern Highlands area and need a tyre or something fitted, or fixed, feel free to PM me and I will let you know which repair shop it was. If this is also not allowed please let me know and I will remove the previous sentence. I think it is fair that we are able to tell of our experiences with any shop etc. regardless of their sponsorship status otherwise this is all a little pointless really. Censorship is a b#tch.

Logic

 

[sean01]

going by the suburb you mentioned you went to a DHZ dealer... dhz are at 7/161-171 Woodville Road
Villawood. NSW 2163

DHZ Mini Moto

im not familiar with Sydney at all so maybe its the same... can you verify this!!

but im also wondering what the go is... if you have a tyre machine setup to do 12inch tyres then surely it can do 10's..

the machine i use does 10' all the way up to 21'..

 

[pitsterprobrendan]

yeh the one i use you just place the wheel on the machine and press the foot pedal and radius of the machine comes in until its tight on the wheel 21 and down

 

[logicquests]

Actually I got it wrong. It was Villawood and therefore I guess it was DHZ themselves, in the flesh.

I did try to go to a dealer at Liverpool ( Liverpool pit bikes ) but they were closed and had a sign on the door stating they re-opened today, 18/01/11.

I will edit the original post to avoid confusion.

Logic

 

[sean01]

cheers for clearing that up mate...

 

[rach88]

Can't be at your own shop 24/7 and this is what happens! Employ people interested in the scene and building the sport and this wouldn't happen. Hint hint all the motorbike shops around Melbourne I need a job!

 

[westy465]

a bit off the topic, but I have been the manager of a business, with staff below me and directors above me. at the end of the day the buck stopped with me. I would do everything in my power to help a customer, but the moment I turn my back I rely on my staff, its unfortunate that they do not teach business ethics in school. if somone complained to me I would dicipline the staff member accordingly. i have found that common sence is not that common.

If I was you I would call Ken, he seems to be a good guy, has helped me and probably 97% of members here. just tell him about your experience because I am sure that he would not want his staff to treat all his customers like that.

 

[MiniFighter]

I have been to the Villawood store a few times now and had nothing but excellent service. Now Correct me if i am wrong..but i didnt think they done any "hands on" more just sell parts?

 

[rumble]

I just bought 270$ worth of stuff and asked for a MR discount or free postage... no go.

The tube size thing is a small issue, the Innova slicks i bought can with the wrong tubes but the bike shop still installed them and i havent had a problem with them yet. Just bought CST from another seller and again one wrong tube..:mmph:

The do have a great website, prices and postage..

I cant see anything wrong with advertising a company who gives good service. Gives a prompt for those who dont or service is slipping

 

[logicquests]

I have been to the Villawood store a few times now and had nothing but excellent service. Now Correct me if i am wrong..but i didnt think they done any "hands on" more just sell parts?

I called beforehand and asked if they were able to fit a new tube for me. They said they could do it whilst I waited but when they saw the 10" they said they could not do it.

Strange that they sell a 10" wheel on their site but they are unable to change the tyre on a wheel they sell.

If I am allowed to name the name of the store that helped I will gladly stand by them. I honestly cant see the issue. The sponsor store couldn't/wouldn't carry out the work I needed and maybe there are others needing a 10" tube fitted. More community service than anything else.

Maybe there should be a "positive experience" with a store thread and also a negative experience with a store thread. I know this can get difficult with self promotion type posts but I think the pro's would greatly outweigh the cons of this type of format.

Just tried to log on to their website to check wheel size on the 50 I was looking at. All of their websites are down as well now. I do however believe the 50cc bike they are selling has 10" wheels and they will be unable to assist if you get a flat tyre. That doesn't sound real good to me.

There is a big sign at the front of the warehouse saying "workshop". This is either an attempt to appear more capable than they actually are or it indicates they do have some workshop facilities.

Logic

 

[FMX_22]

Hay mate there is a reference thread down at the bottom of the page, and every post I have ever seen on Dhz was positive they have helped me and a hell of
Lot of other members on the forum , they have the quickest postage around and are always happy to help. Give Ken a call with your concerns he will be moor then happy to help you out

 

[logicquests]

Hay mate there is a reference thread down at the bottom of the page, and every post I have ever seen on Dhz was positive they have helped me and a hell of
Lot of other members on the forum , they have the quickest postage around and are always happy to help. Give Ken a call with your concerns he will be moor then happy to help you out

I did see the reference thread but after reading through a couple of times it appeared to be aimed at transactions between members and not between members and retail outlets.

I will try to call Ken and see if he has any reasonable explanation for what occurred the other day.

Logic

 

[MiniFighter]

I called beforehand and asked if they were able to fit a new tube for me. They said they could do it whilst I waited but when they saw the 10" they said they could not do it.

Did you mention on the phone that it was a 10" rim? i understand you rang to purchase a 10" tube but one thing i have learn't is never assume anything. You may have assumed they knew due to your recent purchase, but they might not have clicked..silly mistake, not intentional

There is a big sign at the front of the warehouse saying "workshop". This is either an attempt to appear more capable than they actually are or it indicates they do have some workshop facilities.

Ah ok, i cant say i've ever seen the sinage indicating a workshop ive prob just been to busy to get inside and get my goodies.lol.

As westy mentioned somewhere above, the best call of action i feel would be to call DHZ and discuss your experience with Ken. Also talking to him you may actually find out that there has been some missunderstanding (or not?) and the below is infact un true.

I do however believe the 50cc bike they are selling has 10" wheels and they will be unable to assist if you get a flat tyre. That doesn't sound real good to me.

DHZ have assisted nearly everyone on this site, some have had issues, i myself had an issues that i am happy to say after a quick call was sorted out that day. I am not for one minute critisising you or sticking up for DHZ i just think you need to get to the bottom of it before anything further is posted here.

 

[hman]

cmon logic, they said the tyre machine wasn't working. not everyone has the skills to change a tyre by hand. if you are not experienced in doing them by hand it can take a long time and a few pinched tubes. now you have been shown how to do it i bet it wont be as easy as it looked when you do a 10" yourself. give ken a call and surely he will sort out any issue you still have.

 

[mattbombers]

Not just the skill, not everyone has the time, nor does the customer want to pay for the labour of it done manually

 

[krazed0451]

cmon logic, they said the tyre machine wasn't working. not everyone has the skills to change a tyre by hand. if you are not experienced in doing them by hand it can take a long time and a few pinched tubes. now you have been shown how to do it i bet it wont be as easy as it looked when you do a 10" yourself. give ken a call and surely he will sort out any issue you still have.

Read his post again. He states: "Upon arrival I was told their "machine" could not fit a 10" tyre."

It sounds to me like lazy floor staff... **** like that always prompts me to ask for a manager

 

[hman]

Read his post again. He states: "Upon arrival I was told their "machine" could not fit a 10" tyre."

It sounds to me like lazy floor staff... **** like that always prompts me to ask for a manager

i agree that it is lazy, not all tyre machines can do 10", not all bike shops change tyres and some of the ones that do wont do 10" tyres because they are too labor intensive. i have heard of people getting charged $60 just for the labor. the best thing to do is learn to do it yourself and save yourself heaps of money.

 

[logicquests]

Cool. I will call.

They could have named their price. I really don't care. I just wanted it done and was surprised at the "take your little wheel and go" type attitude. We can all have a bad day, I get that, it's just that first impressions count and all 3 staff must have been having a bad day.

I will leave it now but may add more when I return the incorrect inner tube. It will be interesting to see how that goes.

Logic

 

[motorman]

I have no idea were you are getting your facts from.

For staters mate, where does it say that you cannot give a reference for good or bad service from ANY company including site sponsors??

This is exactly what the reference's sections is for. ALL references good or bad from either other users or buisness's. You can give the shop that helped you a plug no problems at all. If it helps other members out then awesome.

Will move the thread to Refrences.

 

[TDR]

I have no idea were you are getting your facts from.

For staters mate, where does it say that you cannot give a reference for good or bad service from ANY company including site sponsors??

This is exactly what the reference's sections is for. ALL references good or bad from either other users or buisness's. You can give the shop that helped you a plug no problems at all. If it helps other members out then awesome.

Will move the thread to Refrences.

ok I'm going to add to that if you don't mind
(you can delete this if you think you need to)


Mate listen sometimes the best thing to do is to go ahead and have any sort of opinion
and look if no one believes you well why does it matter as long as you know it happened then fine but posting constantly isn't going to get you any were

it's only going to create more havoc

so if you haven't already call ken be nice don't use a grumpy tone use a kind voice because there's nothing like some $hit ringing up just to work things out with a voice like an idiot

because if you called ken without posting on here the next person who went in there might of just got better service or etc etc etc

so my tip is if you ever have a problem call them FIRST then post it in the correct thread because the quicker you contact ken the quicker he can resolve the problem...

later you wait the later the problem can be resolved

and the more you post the more people are not going to believe you

because I'm already kicking sh*t over whether your trying to advertise or advise


and as mm said were are you getting your facts from there's something called "rules"
if it doesn't say don't post your opinion?

then do it who can stop you who can get you in trouble you followed what you read so why does it matter.